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A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Thinking Differently About Getting Your Calls Through in the New Age of STIR/SHAKEN

7 July 2020

Dan Womack and Stephanie Eidelman [Image by creator  from insideARM]

Are We Looking at Evolution or Revolution? A Conversation with Dan Womack

30 June 2020

Brian McManamon and Stephanie Eidelman [Image by creator  from insideARM]

Isolating the Most Important Data Security Events: A Conversation with Brian McManamon

23 June 2020

Stephanie Eidelman interviews Ed Bills [Image by creator  from insideARM]

Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills

19 June 2020

Bryan Houston and Stephanie Eidelman [Image by creator  from insideARM]

We Don't Want to Be Where We Were Yesterday: A Conversation with Bryan Houston

16 June 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

The Rise of the CollectorBot

12 June 2020

Stephanie Eidelman interviews Tim Collins [Image by creator  from insideARM]

The Collection Agency of the Future: A Conversation with Tim Collins

9 June 2020

Stephanie Eidelman interviews Cheryl Kananowicz [Image by creator  from insideARM]

Email Will Be Key to Moving Forward: A Conversation with Cheryl Kananowicz of RevSpring

8 June 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

What Your Clients Expect of you as a BPO: A Conversation with Louis Summe

2 June 2020

Stephanie Eidelman, Andy Shumway, Lex Patterson [Image by creator  from insideARM]

Revisiting Legacy Technology and Looking to the Future: A Conversation with Andy Shumway and Lex Patterson

29 May 2020

Stephanie Eidelman and Josh Allen [Image by creator  from insideARM]

The Pandemic is Pushing Collectors to Think Like Marketers: A Conversation with Josh Allen

26 May 2020

Stephanie Eidelman and Ray Peloso [Image by creator  from insideARM]

What's Needed Now? Speed. A Conversation with Ray Peloso.

22 May 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

You'd Be Well Advised to Uber Your Business Before it Gets "Kodak-ed"

19 May 2020

Stephanie Eidelman, Scott Ferris and Rob Nadler [Image by creator  from insideARM]

The Key to Success in Collections? Test, Test, Test. A Conversation with Scott Ferris and Rob Nadler

15 May 2020

Stephanie Eidelman and Rebekah Johnson [Image by creator  from insideARM]

Thriving and Surviving at the Same Time: A Conversation with Rebekah Johnson

12 May 2020

Greg Allen and Stephanie Eidelman [Image by creator  from insideARM]

Collaboration is the Path to Collection Tech Success: A Conversation with Greg Allen

8 May 2020

Darrin Bird and Stephanie Eidelman [Image by creator  from insideARM]

How Call Center Readiness Differed Around the World: A Conversation With Darrin Bird

5 May 2020

Stephanie Eidelman and Marcelo Aita [Image by creator  from ]

Building Spring Oaks Capital During a Pandemic: A Conversation with Marcelo Aita

28 April 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Immediate Collection Strategy Solutions for the Impacts of COVID-19

22 April 2020

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Are You Thinking Differently About Who Can Be Your Client?

20 April 2020