Largest contact center survey ever reveals how collectors can collect more.
Collectors miss opportunities to collect because of human error, not gaps in training. This is just one of many findings from one of the largest contact center surveys ever. On behalf of Balto, Centiment surveyed over 1,000 contact center agents to see how contact centers, call centers, and agencies could optimize results.
The findings indicate that agents feel they have the training they need, but it isn’t always helping them while they’re live on a call. Read the full report to get more key takeaways and to see how you can take your collectors to the next level.