UK Regulator Targets Silent Calls

Published on:
 12 September 2006 at 10:20 a.m. ET

Sept. 12, 2006, 10:20 a.m. insideARM.com The iA Institute
Written by: Unknown Author –

http://www.insidearm.com/news/00000286-uk-regulator-targets-silent-calls/

By Melissa Campanelli, DMNews.com

Companies that breach new silent-calls guidelines could be fined up to $88,433 per offense under tougher measures introduced yesterday by Ofcom, the regulator for Britain’s communications industries.


Silent calls occur when automated calling systems used by call centers for telemarketing, market research, debt collection and other purposes generate more calls than the available agents can handle. When the person dialed answers the phone, no agent is available, resulting in silence on the line. These abandoned calls cause anxiety and annoyance.


For this complete story, please visit UK’s Ofcom Targets Silent Calls.


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