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Monitoring & Auditing Controls Post Regulation F Implementation [Image by creator  from ]

Monitoring & Auditing Controls Post Regulation F Implementation

How are Companies Responding to Hunstein? [Image by creator  from ]

How are Companies Responding to Hunstein?

List of policies that need to be updated for Regulation F [Image by creator  from ]

iA Research Assistant Member Question: Regulation F Policy Updates

iA Research Assistant Member Question: Influx of CFPB Complaints from Mailinator [Image by creator  from ]

Influx of CFPB Complaints from Mailinator

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Pay Rate for Quality Assurance Staff

BBB/CFPB Language [Image by creator  from ]

iA Research Assistant Member Question: BBB/CFPB Language 7/2021

Notice Advising Attorney Review [Image by creator  from ]

iA Research Assistant Member Question: Notice Advising Attorney Review 7/2021

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Retaining Call Recording for First-Party Collections

Do any collection agencies include the Mini Miranda on their marketing materials? [Image by creator  from ]

iA Research Assistant Member Question: Mini Miranda on Marketing Materials 7/2021

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IVR & Texting (7/2021)

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What Should We Do If a Creditor Fails to Disclose Paid Account? (5/2021)

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Form Letter Disputes (5/2021)

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Debtor Record Retention by State (5/2021)

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Text Messaging Opt-Outs (4/2021)

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Spam/Scam Filters (4/2021)

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Returned Mail (4/2021)

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"Work From Home" States (3/2021)

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Collector Compensation (3/2021)

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Scrub Companies (updated 4/16/2021)

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Dispute Code 040 (4/2021)

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California & Purchased Debt (4/2021)

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Member Question: Consent for Texting?

Photo of stack of junk mail [Image by creator Witthaya from AdobeStock]

Member Question: USPS Delays

Flag of Guam [Image by creator OpenClipart-Vectors from Pixabay]

Member Question: Guam Collections License

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Member Question: USPS Tracking

Member Question: Collection Software Survey

Phone with "voice mail" text on it [Image by creator iQoncept from AdobeStock]

Member Question: What Are Limited Content Messages?

Image of a neon bright yellow outline of a wired phone handset against a black background [Image by creator SergeyNivens from AdobeStock]

Member Question: New Rules Multiple Numbers

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

Member Question: Becoming a Data Furnisher

A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Member Question: 1st- and 3rd-party Texting

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Member Question: Employment Verification Vendors

a color image red blue purple of the covid 19 virus [Image by creator Fabian from Adobe Stock]

Member Question: Covid Contact Tracing

A person pushing a button on a laptop that appears to have illustrated white envelopes jumping out of it [Image by creator ra2 studio from AdobeStock]

Member Question: Email Campaigns w/in the Validation Period

A hand writes compliance-related words on a whiteboard [Image by creator xdfolio from Pixabay]

Member Question: Compliance Training

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Member Question: Speech Analytic Programs for Call Audits

road through red rocks nevada [Image by creator esudroff from Pixabay]

Member Update: Nevada to Extend "Work From Home" Provisions Through End of Year

New York skyline and Statue of Liberty [Image by creator THANANIT from AdobeStock]

Member Update: NYC Department of Consumer Affairs Debt Collection Letter Language

Piggy bank with stethoscope [Image by creator Andrey Popov from AdobeStock]

Member Question: Hospitals and 3rd Party Collection Agencies

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Member Question: OCC and AGG limits on Cyber Security

Chairs around large table [Image by creator peterschreiber.media from AdobeStock]

Member Question: Compliance Committees

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

Member Question: Faxes from Credit Repair Organizations

A binder that says "Guidelines" on the spine sitting on a desk with a pen, calculator, and open binder [Image by creator DOC RABE Media from AdobeStock]

Member Question: Rehab Medical Debt Credit Reporting

A blackboard with the word "TRAINING" in the middle, surrounded by a pink cloud with arrows pointing to words including teaching, skills, development, knowledge, coaching, workshop, and learn [Image by creator Rawpixel.com from AdobeStock]

Member Question: Training Organizations

Blue background with a series of 1s and 0s representing binary code with a red lock and the acronym CCPA [Image by creator martialred from Adobe Stock]

Member Question: CCPA Privacy Notices

Woman with flawless eyebrows in mask reading a cell phone [Image by creator Alexandr from Adobe Stock]

Member Question: Telephone Call Provider Blocking