Businessman to Open New Collection Call Center in Jamaica to Revitalize Industry

The $150 million payout that Aubyn Hill received when he quit National Commercial Bank (NCB) in 2004 has come in handy.

The businessman, along with a group of local and overseas investors are to open a call centre in the Montego Freezone within weeks, the former NCB managing director confirmed to Wednesday Business last week.

The former managing director of the NCB and current chief restructuring officer of Air Jamaica has evolved into a management guru, helping companies and executives fix problems and develop strategies. He is now an investor as well.

“I am chairman of the company (and) I am one of the shareholders,” said Hill, who also disclosed that training of employees was already under way in preparation for an August start-date.

Called Tympana Limited, the call centre will start off handling receivables for at least one Fortune 500 company. It will employee 50 representatives, with the seat count projected to double within six months.

After the original disappointment in basing Jamaica’s call centre business on overseas investors, the sector has gained vitality based on domestic entrepreneurs. Centred in Montego Bay, the industry now employs thousands of workers.

For this complete story, please visit Aubyn Hill to set up MoBay call centre – Helped by $150 million payout from National Commercial Bank.