OKS Ameridial Chooses the Noble Systems Contact Center Solution

Atlanta, GA ? Noble Systems Corporation, a global leader in contact center technology solutions, has been selected as the technology vendor for OKS Ameridial. OKS Ameridial replaced its existing dialer with Noble?s integrated inbound-outbound call management solution.

OKS Ameridial, one of Customer Interaction Solutions magazine?s ?Top 50 Teleservices Agencies? for both inbound and outbound services in 2004, selected the Noble solution for installation at 300 agent seats with over 860 lines. Noble Systems gives OKS Ameridial a unified platform to manage inbound and outbound contacts in a truly blended environment, enabling agents to receive both incoming and outgoing calls simultaneously, without logging in and out between programs. The integrated system includes digital call recording and interactive voice response (IVR), as well as custom script building, agent monitoring, point-and-click management tools, and real-time reporting.

James McGeorge, Chairman of OKS Ameridial, says, ?We had been with our dialer vendor for more than 10 years, but changes in their organization and commitment to product development led us to explore other vendors. We looked at all of the best systems, and chose Noble Systems. We believe that Noble has the best team of people and the best product value in the marketplace. We were also very impressed with Noble?s leadership role in the American Teleservices Association and their substantial support and involvement in the ATA?s efforts to protect our industry.?

?OKS Ameridial is one of the premier service bureaus in the industry,? states James K. Noble, Jr., President and CEO of Noble Systems. ?With our own experience in operating outsourcing centers, Noble Systems understands the daily business needs of service bureaus, including the ability to provide accurate, timely reports and activity monitoring on a client-by-client basis. We are pleased to be OKS Ameridial?s new technology vendor, and look forward to serving as a partner in their continued success.?

About OKS Ameridial
OKS-AMERIDIAL is an international call center with international program management experience since 1985. With 12 years of experience working together, OKS and Ameridial – now operating as a single company – offer their clients an unparalleled record of providing reliable, cost-effective inbound and outbound outsourcing solutions for a variety of industries. The contact centers are located in the United States and India with sales offices in the United Kingdom, Canada, and Germany.

About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CIM systems, email and web products). Based in Atlanta, GA, NSC is a part of the world?s largest teleservices organization, with operations in over 30 countries. Founded in 1989, Noble Systems is the technology solution of choice for tens of thousands of agents, processing millions of calls each day, at client sites worldwide. The NSC solution manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information on this item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.