CMS Goes Live with PIC Collection System

The collections and recoveries subsidiary of Credit Management Solutions (CMS) group, a collection and recovery agency in Africa, has gone live with the PIC Collections System (PCS) from PIC Solutions, adding value to their in-house system trace and legal systems.

CMS offers a range of services across the entire collections life cycle. These services include customer education, customer service reminders, front and back end collections, external debt collection agency services, legal process and debt portfolio purchases. 

CMS is renowned for its ability to tailor its business operations around client requirements and their decision to select PCS was based on the need for a flexible platform, ensuring scalability for future business growth. 

PCS is a powerful, modular, enterprise-wide collections solution that combines business controlled segmentation functionality, the allocation of appropriate, differentiated actions to individual customer profiles and an intuitive collector interface. PCS is specifically tailored to meet their requirements by combining industry collections best practices and a flexible user controlled strategy definition.

Clive Baynes, ICT Director at the CMS group, stated, “The initial PCS implementation perfectly matches and supports our existing business functions and processes. Most impressive is the ability it gives the business to easily configure and manage strategies within the system and to be able to instantly adapt to operational changes. PIC Solutions implemented the system within very tight deadlines whilst ensuring a smooth transition on the floor. Early results show a quick adaptation to the system at all levels of call centre staff with an immediate improvement of all productivity measures.”