NCO Group and CR Software Announce Strategic Alliance

Fort Washington, PA — NCO Group, Inc. (“NCO”) (Nasdaq:NCOG), the world’s largest provider of accounts receivable management and collection services, and CR Software, Inc. (“CRS”), a leading provider of application software and hardware for the accounts receivable outsourcing industry, announced today that they will form a strategic alliance to develop the next generation of technology for the accounts receivable outsourcing industry. The new products will incorporate the functionality of the existing CRS product line and will include newer technologies that focus on client connectivity and data warehousing. The resulting products will initially be deployed across NCO and many of the new products will ultimately be marketed to the industry.

Martin Germanis, President of CRS, stated, “Our partnership with NCO started in 1986 when we met the needs of their four employees. We are extremely pleased that 15 years later our business relationship has grown to the point that we will be working with NCO to meet the needs of their 9,500 employees.”

Michael J. Barrist, Chairman and CEO of NCO stated “NCO has utilized the CRS suite of products since 1986. We have developed a true business partnership with their staff as they have helped us to meet the needs of our company through the integration of our numerous acquisitions. Today we utilize their products in the majority of our business. It is only logical that we continue to work with CRS on the process of developing and deploying a singular enterprise application.”

Certain statements in this press release, including, without limitation, statements as to the Companies’ or their respective management’s beliefs, expectations or opinions, and all other statements in this press release, other than historical facts, are forward-looking statements, as such term is defined in the Securities Exchange Act of 1934, which are intended to be covered by the safe harbors created thereby. Forward-looking statements are subject to risks and uncertainties, are subject to change at any time and may be affected by various factors that may cause actual results to differ materially from the expected or planned results. In addition to the factors discussed above, certain other factors, including without limitation, risks relating to growth and future acquisitions, risks related to fluctuations in quarterly operating results, risks related to the timing of contracts, risks related to strategic acquisitions and international operations, and other risks detailed from time to time in NCO’s filings with the Securities and Exchange Commission, including the Annual Report on Form 10-K, filed on March 16, 2001 can cause actual results and developments to be materially different from those expressed or implied by such forward-looking statements.