PR - Convergys to Advise Healthcare Companies on Customer Management

Convergys Corporation (NYSE:CVG), announced today new contracts to provide customer management consulting for two Fortune Top 150 pharmacy benefit management companies.

Under the terms of the contracts, Convergys will assess enterprise-wide contact center processes and technology, recommending improvements and redesigning patient care solutions. Convergys will then help align its clients’ contact centers with key business objectives to grow market share, reduce costs, and improve the customer experience. Convergys will advise these clients on increasing the use of self-service solutions, deploying improved project management processes, and better tracking program performance as part of the effort.

Convergys leverages its expertise in relationship management and contact optimization to solve our clients’ critical customer management issues. Convergys collects, analyzes, and transforms customer intelligence into action plans that improve a company’s ability to better manage the customer experience, meet customer needs in an accurate and expeditious manner via the communication channel of each customer’s choice, and drive greater value for the company from its customer relationships.