PR - Verint Launches New Call Recording Solution

Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, announced this week the latest version of Audiolog, its call recording and monitoring solution designed for small- and medium-sized business (SMB) in the contact center and public safety sectors. Audiolog incorporates powerful new features, simplifying integration with a variety of environments, reducing total cost of ownership and optimizing performance.

“Audiolog has become a trusted solution for call recording in contact centers, as well as mission-critical public safety and regulated government environments,” says Brian Weiss, senior vice president, product strategy, Verint Witness Actionable Solutions. “This latest version is an even more flexible, well-integrated and cost-effective solution for today’s modern voice and data recording environments.”

The new version of Audiolog features the addition of advanced voice screen and data acquisition technologies including:

High Performance Screen Recording - Leveraging Verint Witness Actionable Solutions’ enterprise screen recording technology, Audiolog adds concurrent recording capacity, supports free-seating, and facilitates screen capture in an even wider variety of environments – including Citrix Server, Terminal Server and multi-screen configurations. Audiolog screen recording also has been optimized to require less bandwidth and disk space for the transfer and storage of recordings, resulting in a lower total cost of ownership.

Rich and Robust Computer Telephony Integration (CTI) – Audiolog integrates Verint Witness Actionable Solutions’ CTI link technology to expand its capabilities with enhanced CTI interfaces through widely used and partner-certified implementations. This technology enables compatibility with a broad range of customer environments, opening up an even wider market for Audiolog resellers.

Advanced VoIP Recording – To support the adoption of VoIP technology, Audiolog features high scalability and capacity, and increased recording throughput. Incorporating Verint Witness Actionable Solutions’ robust VoIP recording technologies, Audiolog provides advanced VoIP enabling and acquisition capabilities. The result is increased performance, scalability, stability and feature richness with enhanced compression and transfer of multi-channel VoIP recordings and associated call data. Audiolog supports a variety of popular VoIP platforms from vendors, including Avaya, Cisco, Nortel, Siemens and others.

“With this new release, Audiolog is now poised to provide organizations with an even more compelling solution to help them achieve their quality and compliance objectives,” comments Garry Stephenson, president, Sound Communications, Inc. – a Verint Witness Actionable Solutions premier reseller partner, and leading supplier of digital recording solutions for voice, video and data in the Midwestern United States. “We are committed to providing our customers proven, scalable, robust solutions that reliably meet today’s changing market needs – from high-caliber customer service to regulatory requirements. We’re pleased to see these new additions to Audiolog, as it is our digital recording platform of choice, and a popular, core offering in our portfolio.”