Convergys Continues HR BPO Service Center Expansion in Asia Pacific Region

Convergys Corporation, a global leader in providing customer care, human resources, and billing services, today announced the continued expansion of its Human Resources Business Process Outsourcing (HR BPO) business in the Asia Pacific region. Convergys has added to its global HR BPO capacity by opening new or expanding existing service centers in Kuala Lumpur, Malaysia; Bangalore, India; Dalian, China; and Singapore. These service centers provide high quality, world-class HR business process outsourcing (BPO) services to more than 150 global and regional Convergys clients.

“Asia Pacific has garnered a strong reputation as an offshoring location of choice, and having these service centers is an important step in the expansion of Convergys’ presence in this rapidly growing market,” said Nalin Singh, Vice President and Managing Director of Asia Pacific Operations for Convergys. “As part of our strategic expansion efforts, we operate in high-tech locations with a highly skilled talent pool to grow our client base and meet the needs of our clients. Convergys is committed to the Asia Pacific region and we are leveraging the local expertise of our service centers to benefit our clients worldwide.”

Convergys’ Asia Pacific service centers provide a broad scope of HR BPO services such as benefits and leave administration, learning and performance management, recruiting and staffing administration, and payroll administration for clients from multiple industries including finance and retail. These service centers add to Convergys’ existing Asia Pacific presence, which includes 16 offices and over 17,500 employees, and provides the needed infrastructure for the continued growth of HR BPO services in the region.

Convergys also recently announced the opening of its Budapest, Hungary, service center, bringing the total number of Convergys’ HR BPO service centers to 12 worldwide.

Convergys is a leader in developing global HR business process outsourcing solutions. Through live and self-service channels, Convergys manages 1.1 million employee contacts every month, provides assistance in more than 35 languages, and works with client associates in nearly 70 countries. Convergys is Outthinking and Outdoing ™ on behalf of its clients every day.