NARS Launches Initiative to Reposition its Entry into Business Process Outsourcing

ST. LOUIS – National Asset Recovery Services, Inc., (NARS) an international financial services company and business process outsource (BPO) provider, has launched an initiative to reposition its services.

Since its founding in 1993, NARS has achieved success as a financial services company by delivering excellent customer contact results to national financial institutions. Now NARS is building on its years of customer care experience and resources to offer other BPO services.

“In today’s business climate, delivering excellent customer service while maintaining a profitable bottom line can be a monumental challenge,” says Christopher Buehrle, NARS president. “Interaction with customers is a key to success, but it can be costly, time consuming, and drain resources away from other business critical functions. That’s where our years of customer contact expertise can be a valuable resource for businesses.”

NARS now offers business process outsource services in three business essential areas:

Default Services – Debt Collection (credit cards, consumer loans, bad checks, student loans auto deficiencies, telecommunications health and fitness, and utilities), Skip Tracing, Purchased Debt Servicing, and Prime and Sub-Prime Mortgage Servicing.

Customer Care – Inbound and Outbound Customer Service, Order Processing, Telemarketing, Reminder Calls, Reservations, Subscriptions, Membership Renewal, Customer Polling/Survey, Help Desk Operations, Welcome Calls and Bilingual Services.

Electronic Services – Data Processing, Catalog Services, Application Review, Bankruptcy and Deceased Processing, Quality Assurance, EFT Exception Processing, and Technical Support.

“We strive to formulate and implement unique and effective contact center strategies for our clients. We have exceptional management and assign the most qualified people to each project. Our performance-driven results create superior service for our customers and clients,” Buehrle said.

To assist current and potential clients in evaluating its business process outsource services, NARS has launched a new web site outlining its service offerings and capabilities at www.narsnet.com.

Based in St. Louis, Mo., NARS has both domestic and international facilities. NARS operates two call centers at its Missouri headquarters. The company also operates a Caribbean near shore facility in Montego Bay, Jamaica, with a capacity for 1,700 full-time employees, and a Central American near shore site in Panama City, Panama, with a capacity of more than 1,800 employees.