Triad Financial Implements Austin Logistics' Solutions For Call Center Enhancements

AUSTIN, TX ? Austin Logistics Incorporated, a leading provider of analytic software and solutions that optimize collections operations, today announced that Triad Financial Corporation has decreased costly automobile repossessions since implementing CallTech™ and OnQ™. By installing the two software products, Triad measurably improved efficiency when calling customers who were delinquent on their auto loan payments.

Triad Financial Corporation, a leading automobile financing company, focuses on non-prime lending for new and late model used automobile purchases. Triad selected Austin Logistics’ solutions to enhance efficiencies in its collections operations and reduce the number of accounts that roll from early- to late-stage delinquency. Triad reports that CallTech’s optimized calling schedules are delivering an overall increase of more than 25% in right-party contacts and promises-to-pay. That means more auto purchasers are able to keep, and ultimately own, their vehicles, as well as keep their credit in good standing.

CallTech call schedule optimization software improves the collections process by mining and analyzing strategic data, including prior call history and customer account details. CallTech determines the best times of the day to reach the responsible party for each account. OnQ allows call centers to simplify and automate call list management, resulting in improved dialer efficiency. OnQ allows the user to balance calling schedules across multiple call centers, complies with calling regulations, receives same-hour skip-trace from First Data’s FastDatasm skip-trace database, and includes user-friendly tracking and reporting.

“Our call centers were already productive, but with CallTech’s predictive capabilities we are achieving an even higher level of efficiency,” said Dan Leonard, SVP, Portfolio Management, Triad Financial. “With Austin Logistics’ solutions, we are reaching a greater number of our customers and reducing our roll rates. What’s more, because we’re able to proactively contact these accounts and arrange payment plans, we’re able to work more effectively with our customers.”

“We are very pleased with Triad’s results with our CallTech and OnQ products,” said Dan Duncan, President of Austin Logistics. “By using Austin Logistics’ solutions to take the guesswork out of when to call delinquent accounts, every call center can improve its operations.”

About Austin Logistics Incorporated
Austin Logistics is a leading provider of operational analytic software and solutions that predict customer value and behavior to drive more profit from every customer interaction?delivering a proven return on investment in six months or less. The company’s products and solutions enable its global client base to make proactive, profit-focused decisions that optimize actions in collections, telemarketing, customer loyalty and risk/fraud applications. Since 1992, Austin Logistics has been trusted by many of the world?s largest financial services and telecommunications companies. For more information, please visit www.austinlogistics.com.