National Receivables Group Selects Contact Center Solution from Noble Systems for Unified Customer Contact Management

Noble Systems Australia, a global leader in contact center technology solutions, has been selected by National Receivables Group (NRG) to provide technology to manage its debt management and collection activities. This is the first major technology introduction into the NRG agency process.

In line with NRG?s continued development of new products, testing new techniques and working alongside their clients to ensure their strategies compliment their in-house functions, the introduction of the Noble Systems platform provides a flexible, custom solution with a universal queue, built-in database, and support for a high-transaction environment. The unified system provides a development environment that will interface with NRG Group?s existing internal applications, offering a price-performance advantage. The Noble™ Solution also includes digital recording, real-time reporting and remote agent access.

?National Receivables Group is excited to begin this business venture with Noble Systems. They have a proven track record in the contact center technology arena particularly in the collections industry, both in Australia and the rest of the world. No other vendor was able to match Noble Systems? responsiveness and we are looking forward to building a strong working relationship with them in the future,? said Michelle Bubke, Managing Director, NRG Group.

Paul Luketich, Managing Director of Noble Systems, says, ?NRG Group is differentiated in the marketplace because of its commitment to partnering with national & international corporate household names, as a provider of their debt management solutions. Noble Systems is honored to join NRG and to bring our contact center technology expertise and know-how to this organization. Our high-performance solutions offer NRG the flexibility and power to offer first-class services while at the same time continuing on their successful selective organic growth path.?