PR - Higherground Announces Upgrade for Telecom Data Software

HigherGround, Inc., a premier software developer of call recording, data collection, and reporting tools, released version 7.7 of its Fusion Series 7 software at the opening of the Annual Call Center Exhibition (ACCE) today in San Diego, CA.

HigherGround’s Fusion Series 7 solutions transform telecom data. Modules from three innovative product suites are combined to provide tailored solutions that monitor and verify phone transactions, improve agents’ performance, and optimize telecommunications resources. HigherGround’s proprietary engine, Fusion Core, collects structured and unstructured data from multiple sources and integrates the information into a single user interface.

An innovative feature to version 7.7 is a stand-alone version of the HigherGround’s Mentor QA Suite – quality assurance tools that enable call center managers to evaluate and score calls based on compliance criteria and to identify employee coaching needs. Mentor QA can be used in conjunction with HigherGround’s Praetorian Voice Recorder or as a stand-alone application with any other call recording software.

Terry Ryan, HigherGround’s President and CEO, said, "We are pleased to offer a stand-alone version of our Agent Evaluator software to call centers using a competing voice recording system. I believe this audience will immediately recognize the value and ease-of-use of the HigherGround solution."

Additional features of the 7.7 software release include an updated user interface, increased security and encryption capabilities to prevent unauthorized access to recordings, and increased channel capacities of the VoIP recording products.

According to DMG Consulting’s 2007 WFO mid-year report, HigherGround has posted record growth as well as significant increases in new distributors and channel partners in their Fusion Partner Program.

HigherGround, headquartered in Los Angeles, is a developer of call recording software, monitoring solutions, and reporting tools for call centers.