Encore Receivables Management's Clients Enthusiastic About Company's Acquisition

CINCINNATI, OH & KANSAS CITY, KS – “Convergys made an excellent choice. Encore has done a great job for us.”

“Convergys couldn’t have made a better decision.”

“Smart move by Convergys. Encore is a performance player.”

These are quotes from some of the top clients of Encore Receivables Management, Inc. of Olathe, Kansas, when they heard the news that Convergys was acquiring the firm.

“Since Encore’s clients include 9 of the top 10 bankcard issuers in the United States, this acceptance is extremely important for Convergys’ entry into the accounts receivable management market,” said Jack Freker, President of Convergys Customer Management Group. “Since many of these top bankcard issuers are already Convergys clients, we view this response as a strong validation of our strategy to enter this $9 billion addressable market that’s growing at a double digit rate.”

“The acquisition of Encore provides immediate accounts receivable management expertise and better positions Convergys by expanding our customer care footprint to a whole new business process market,” said Jack Freker.

Encore, a well respected, nationally licensed, privately held company with about 1,100 employees, is a full service firm supporting both the pre- and post-chargeoff markets specializing in the collection of past due or delinquent accounts mainly for large clients in the bank card, telecommunications, retail, and automotive industries. It has two facilities in Kansas City and one in Las Vegas. Convergys (NYSE: CVG) closed on the acquisition May 20. Encore will be operated as a wholly owned subsidiary of Convergys Corporation.

The May 4 news release announcing the purchase agreement with Encore is available at http://www.convergys.com/news_release.php?y=&q=&newsid=1947.

About Convergys
Convergys Corporation, a member of the S&P 500 and a Fortune Most Admired Company, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in nearly 60 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 100 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys® employs more than 55,000 people in 51 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com and has world headquarters in Cincinnati.