"Agent-less" Interactive Notification System from Noble Systems Automates Customer Messaging

Atlanta, GA ? Noble Systems Corporation, a leading provider of contact center automation solutions, introduces a new ?agent-less? messaging system for its ATOMS contact center technology platform. The Interactive Notification System helps companies reduce the reliance on agent resources for many types of customer contacts, allowing them to improve efficiencies and save money.

Noble Systems’ Interactive Notification System (INS) lets you send personalized communications in response to customer events or time-critical issues. The INS combines outbound dialing, automated messaging, text-to-speech, interactive voice response (IVR), and database integration features to create an agent-free system for managing customer contacts. The platform integrates with your current data systems, saving your technology investment and reducing set-up time. The system is also expandable to include both voice and email, for a complete multi-media solution.

The Interactive Notification System offers companies a number of opportunities to add value to communications programs with the abilities to:

• Communicate High-Value, Time-Sensitive Data and Save Agent Resources
• Reduce Non-Revenue Generating Inbound Calls & Increase Service Levels
• Be Proactive by Updating Customers on Service and Account Status
• Improve Response Rates with Personalized Messages or Customized Offers
• Differentiate Your Brand with a Unique “Opt-in” Service

The INS from Noble Systems is ideal for a wide-range of applications, including new customer welcome messages; collections and payment programs; account updates and fraud detection; order confirmations and special offers; service reminders, appointment confirmations, and service notes; subscription renewal notices; information receipt confirmations; and much, much more. The messaging system increases customer satisfaction by letting the customer choose the next step, with the ability to pay bills, set reminders/appointments, place orders, receive notifications, or speak with a live-agent.

James K. Noble, Jr., President & CEO of Noble Systems, says, ?One of the key commitments at Noble Systems is to give our clients solutions that help them use their resources more efficiently. The Interactive Notification System is a great example. Using a combination of automated messaging, IVR and text-to-speech features, INS allows companies to create personalized messages and to deliver them in a timely manner, without requiring agent resources for each call. By creating an essentially agent-free system, our clients can save money on these programs, and can reserve their agents for other activities.?

To learn more about the Interactive Notification System from Noble Systems, call 1-888-866-2538 x300, or visit www.noblesys.com.

About Noble Systems
Noble Systems Corporation is a global provider of complete contact center automation solutions. 30,000+ agents at almost 600 client installations worldwide conduct business from Noble Systems workstations using the ATOMS® contact center technology platform. Noble Systems is a part of the world?s leading customer communications organization, with operations in more than 30 countries.

Founded in 1989, Noble Systems manufactures, sells and supports award-winning contact center automation solutions, including predictive dialing, inbound ACD, blended call processing, ERMS and web integration, universal queues, IVR, digital recording, text-to-speech, quality control/monitoring systems, and graphical enterprise-wide workforce management.

For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.