By Mickey Alam Khan, DM News
AnswerNet Network, a teleservices firm with 1,600 workstations nationwide, is routing many calls from its Mobile, AL, contact center to one in Indianapolis to continue providing service to its customers in the wake of Hurricane Katrina.
But the company is still fielding calls in its 20-employee Mobile center despite patchy phone service and power being restored only on Sept. 2. The site had worked on a backup generator since Aug. 29, but the air conditioning system was not plugged in.
For this complete story, please visit Alabama Call Center Stays Operational.
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