Aspect Software Announces Availability of Aspect Unison Predictive Dialer 7.1

Aspect Software, Inc., the world?s largest company solely focused on the contact center, announced today the general availability of Aspect® Unison® Predictive Dialer 7.1, a comprehensive outbound contact center solution. This latest version offers new features to improve flexibility and simplify system maintenance, as well as greatly expanded security capabilities to provide increased protection of customer information during call handling.

?This latest release is focused on providing our customers with the tools they need to have the highest level of confidence in their contact center system security and the customer information they handle every day,? said Steve Herlocher, vice president of product management, Aspect Software. ?Aspect Unison Predictive Dialer 7.1 is also another proof point that the company continues to deliver product releases and tight integrations across Aspect products as well as continues to invest in, support and enhance its Signature product line predictive dialers.

?Aspect Software is adhering to its philosophy of developing enhancements that extend product capabilities that can be used across multiple products, offering advanced solutions that improve agent productivity, maximize revenue opportunities, allow flexibility in managing operating costs, and leverage investments in existing technology, applications and infrastructure,? added Herlocher.

From the company?s industry-leading Signature product line, Aspect Unison Predictive Dialer 7.1 incorporates significant security updates to accommodate emerging industry requirements. Examples of these include:

• The Aspect Unison Security Portal – provides the option for customers to have their agents and supervisors authenticate against Microsoft Active Directory or Lightweight Directory Access Protocol (LDAP) or to continue to use the internal Aspect Unison Predictive Dialer authentication process. This allows customers to define their own authentication methodology for password setting, expiration, format and more.

• Full User Account Control – enables administrators to have full user account control to access and manage all Unix, application and database user accounts, including password creation, resetting and formatting.

• Support for Citrix Presentation Server – added Resource Performance Manager (the Aspect Unison system management console) client software support for Citrix Presentation Server 4.0 for customers using Citrix for their networking and distributed application management.

This latest version also provides updated support for current versions of all integrated third party technologies, ensuring compliance with the latest corporate information technology standards and maximum system performance and reliability.

In addition to expanded security features and support for the latest versions of integrated third-party products, Aspect Unison Predictive Dialer 7.1 customers are able to easily extend the product?s capabilities to enjoy the flexibility and cost savings resulting from the use of IP agent connectivity. The IP Gateway 1.0 allows Aspect Unison 7.1 and 7.0 customers to make the gradual transition from a TDM to IP infrastructure with little or no operational impact. Customers using Aspect Unison Predictive Dialer 7.1 and 7.0 are also able to seamlessly integrate with Aspect Enterprise Campaign Manager, a unique enterprise campaign management and call optimization solution that delivers measurable reductions in operational costs and improvements in list penetration rates and agent efficiency.

Aspect Unison Predictive Dialer 7.1 will also allow customers to enjoy expanded capabilities through these upcoming Aspect Software product releases:

• Integration with Aspect® Quality Management™, planned for the fourth quarter of 2006, will provide Aspect Unison customers with tightly integrated advanced recording and reporting features.
• Integration with Aspect® Data Mart™, planned for the first half of 2007, will allow customers to gain a truly enterprise-wide view of their operations by viewing data across multiple dialers, ACDs, voice portal solutions and workforce management systems.