Noble Systems Offers Clients a Proactive Do Not Call List Management Solution with the ATOMS DNC Manager

Atlanta, GA – Noble Systems Corporation, a global provider of contact automation technology, announces a new ally for call centers faced with Do Not Call List challenges. The ATOMS DNC Manager is a state-of-the-art system that helps call centers stay in compliance with do not call regulations by administering DNC lists. The system screens calls in real-time, as they are dialed, so companies can be sure that only the right parties are being called.

With DNC Manager, call centers can eliminate the extra step of scrubbing their lists before dialing and the confusion of differentiating scrubbed and unscrubbed lists. Unlike other systems, which add the step of screening a list before it is loaded into production, ATOMS does the scrubbing automatically, while dialing is performed. Integration with a center?s internal files means that new call results enter the system in real-time, so that any newly-coded DNC records are screened out automatically. The ATOMS DNC Content Service provides state and federal do not call lists to centers, so they do not have to spend the time or money to track them down on their own. Noble Systems’ exclusive real-time call list screening offers a huge advantage to centers trying to stay on top of changing do not call lists and remain in compliance with DNC regulations.

The DNC Manager offers a number of flexible options to meet each call center?s unique Do Not Call list needs, including:

• Real-time number screening against DNC lists while a campaign is in production
• Full ATOMS DNC Manager server integration with the ATOMS application host
• Customization Tools allow you to add your own internal DNC lists to the master file
• Newly-coded DNC records are automatically added to the screening process
• Preference settings turn the DNC Manager ?On? and ?Off? on a campaign-by-campaign basis
• ?DNC Content Service? provides monthly updates for state and federal lists
• DNC Manager Reporting and Management tools included to monitor DNC activity

The ATOMS contact center automation software solution from Noble Systems delivers powerful features for managing multi-media inbound and outbound communications. Clients can customize the system by selecting from a variety of options ? such as IVR, ERMS, Payment Processing, Text-to-Speech and Web ? to meet their contact center needs. The full spectrum of the ATOMS suite combines a blended contact management platform for phone calls, emails and web-based contacts with advanced reporting, list administration and resource management tools.

?Noble Systems is continuously looking for opportunities to add value for our clients and to help them manage their call center activities more efficiently,? observed James K. Noble, Jr., President & CEO of Noble Systems Corporation. ?With ATOMS DNC Manager, our monthly updates to State and Federal DNC lists, integrated with their own internal do not call files, provides a proactive compliance tool. And, ATOMS? built-in reporting gives them the documentation to back it up.?

About Noble Systems
Noble Systems Corporation is a developer of contact center technology (ACD, predictive dialing, blended call processing, digital recording, IVR, CRM systems, email and web products). A privately-held company based in Atlanta, GA, NSC is the contact center technology division of the SR. Teleperformance Group, a $800M teleservices conglomerate with sites in more than 30 countries. Founded in 1989, Noble Systems currently serves as the technology solution of choice for more than 30,000 agents, processing millions of calls each day, at almost 600 client sites worldwide. The flagship product, ATOMS, manages multimedia inbound and outbound contacts, including voice, self-service, and email. For more information on this news item or the company, contact Lee Allum at 1.888.8NOBLE.8 x538 or via email at lallum@noblesys.com, or visit Noble Systems online at www.noblesys.com.