Per-Se Recognized for Service Excellence to Physicians

Per-Se Technologies, the leader in Connective Healthcare solutions that help physicians, pharmacies and hospitals realize their financial goals, has received the NorthFace ScoreBoard(SM) Award for the third consecutive year. Sponsored by the Omega Management Group, this annual award recognizes organizations that provide exemplary customer service and demonstrate a deep commitment to exceed all customer expectations.

“Our third consecutive NorthFace Scoreboard Award is a testament to the thousands of talented Per-Se employees across the country dedicated to helping our physician clients be financially successful,” said Pat Leonard, Per-Se’s president of Physician Solutions. “This recognition from the Omega Management Group underscores Per-Se’s commitment to deliver our proven Connective Healthcare solutions with the highest level of integrity and value to physicians.”

Omega judged more than 165 projects from more than 75 companies in diverse industry segments in 2005. The Group presented the NorthFace ScoreBoard Award to Per-Se for its high scores in business services and technology solutions for the healthcare sector. “The NorthFace Scoreboard Award is all about recognizing commitment to customer service. Per-Se continues to demonstrate that it has built a world-class customer service organization and is dedicated to exceeding client expectations,” says Anthony Santilli, chief customer officer, Omega Management Group.

More than 400 randomly selected Per-Se physician clients participated in the survey. The overall experience of doing business with Per-Se, as well as the Company’s performance related to accounts receivable management and account management, were evaluated as part of the project. To qualify for Omega’s NorthFace ScoreBoard Award, a company has to achieve customer satisfaction levels of a 4.0 or above out of a possible 5.0 score in any of the categories measured on at least a semi-annual basis. Research by Omega shows that companies who consistently achieve a 4.0 or above succeed in establishing customer loyalty.