Collection Agency/BPO Provider TWS Secures $5 million Investment and Additional Facility for Portfolio Acquisitions

Mumbai, India – TWS, one of India’s leading BPO firms, has announced that it has received an equity investment of US$5 million from a U.S.-based financial services firm. TWS plans to use these investments to fund its overall growth, strengthen its global technology platform and augment its Indian operations by setting up a new state-of-the-art COE (Center of Excellence), in the Mumbai-Pune belt, focus ng on the receivables management vertical. Part of the funds will be used towards acquiring receivables portfolios, a new specialized line of business for TWS. The company currently has offices in North America and Canada and a primary offshore facility at Vashi, Mumbai.

Speaking on the company’s plans, Rakesh Kaul, President and CEO, TWS, said, “This investment in TWS showcases the excellence of our business and operating model. We are extremely pleased that TWS will have a strategic corporate investor who is partnering with us in the next phase of our growth. This partnership will also include directing business opportunities to the company to increase our franchise value.” The international investing partner will further extend US$20mm line-of-credit to TWS forportfolio acquisitions.

“We are also pleased to announce that we have purchased our first credit card portfolio and will be servicing it out of our Vashi facility. The debt purchase business is a logical continuation of our value added strategy, provides direct ownership control of our service revenues and builds on the success of our proprietary product BOOST , which significantly enhances recovery on delinquent loans. Already operating at full capacity in Vashi, TWS has been exploring new sites to meet the dual purpos es of expansion and redundancy. The anticipated growth in our business supports the Company’s future plans to open a satellite facility in the Mumbai-Pune belt,” added Mr. Kaul.

TWS perceives a huge opportunity in the collections space, and with proprietary products like BOOST, the company has migrated beyond the commoditized BPO service model. The debt collections market is US$18bn annual market in the US alone, and offers enormous potential for high-quality, low-cost operations like TWS.