Convergys Wins Service Leader Award from CRM magazine

Convergys Corporation (NYSE: CVG), a global leader in providing customer care, human resources, and billing services, announced today it has won the 2007 Service Leader Award recipient for outsourcing services from CRM magazine. This is the third consecutive year the magazine has honored Convergys with this award which recognizes Convergys’ versatile BPO outsourcing services and high customer satisfaction.

CRM magazine selects its service leaders based on a proprietary selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality, and company direction.

In announcing the award to Convergys, an award analyst stated that Convergys has strong experience and deep expertise in the telecom sector, with unmatched billing expertise, and continues to look for new opportunities, both in service delivery and in broadening its offerings portfolio. The analyst also said Convergys’ three-peat performance is clearly impressive.

"Winning this award for the third consecutive year is a great testament to our employees and the strength of the differentiated value we bring to our clients in our outsourced services," said Clint Streit, Convergys’ Executive Vice President of Global Customer Care Operations. "Companies that choose to outsource or those who operate in-house operations benefit from Convergys’ real-world expertise and experience in managing complex customer interactions and relationships."

"This award is another indication of how well Convergys is applying its deep operational expertise and innovative use of technology to deliver a ‘superior service experience’ for its clients and their customers," said Stephen Loynd, Program Manager for IDC’s Contact Center Services Program.

CRM is a monthly publication designed to help business executives use CRM strategies and technologies to improve sales, marketing, and customer service; strengthen customer relationships; grow revenue; and increase profitability.

For additional information on CRM magazine’s 2007 Service Awards, go to www.destinationCRM.com.