Higherground Announces Software Upgrade and Launches New Website

HigherGround®, a premier software developer of call recording, data collection and reporting tools, released version 7.5 of its Fusion Series 7™ software suite at the opening of the Annual Call Center Exhibition (ACCE) today in Seattle, WA. HigherGround simultaneously launched an entirely new website www.highergroundinc.com.

HigherGround’s Fusion Series 7 integrates and enlightens telecom data. The product suite provides tailored solutions that monitor and verify phone and data transactions, improve agents’ performance and productivity, optimize telecommunications resources and present a comprehensive view of contact center performance.

A few of the new features included in version 7.5 are virtual channel recording, hyper-threading compatibility, secure portable playback functionality, additional VoIP processors and an improved Agent Evaluator interface that includes transparent forms and expanded reporting options.

“Fusion Series 7 solutions assist companies in improving service and retaining their customers,” Terry Ryan, HigherGround president and CEO, said. “Providing exceptional customer service and support has always been a key differentiator of HigherGround within the call recording industry. We practice what we preach. To that end, we are especially pleased to issue this software release because many of the new product features and capabilities included in this version were developed as a direct result of our own clients’ feedback.”

The Fusion 7.5 upgrade is provided at no cost to customers that subscribe to HigherGround’s maintenance agreement.

HigherGround also upgraded its online presence with the launch of a corporate website with a new graphic design and user-friendly navigation structure. The website, designed and developed by HigherGround’s webmaster Brett Franklin, provides enhanced company and product information and allows access to the corporate extranet for employees, distributors and channel partners.