West Asset Management Opens New 550-seat Call Center Dedicated to Healthcare Collections

West Asset Management, a wholly-owned subsidiary of West Corporation, recently opened a new contact center in Sherman, Texas that is designed to house the approximately 550 recovery specialists needed to help meet the healthcare industry’s increasing demand for specialized accounts receivable management services. West Asset Management currently employs 350 recovery specialists at the Sherman center, after consolidating operations at three nearby facilities.

“The new Sherman contact center is one of the industry’s largest centers dedicated exclusively to serving healthcare clients,” said Jim Richards, President of West Asset Management. “West Asset Management is a pioneer in secondary healthcare collections and this new center is a testament to our continued growth and industry leadership. In 2004 alone, our recovery specialists recovered over $100 million from secondary accounts for our healthcare clients. This accomplishment proves that West Asset Management has the technology, people and experience to help the healthcare industry realize the significant recovery opportunity offered by secondary collections.”

West Asset Management’s agents perform a variety of accounts receivable services on behalf of healthcare clients, particularly in secondary collections. These recovery specialists receive comprehensive training to work directly with a healthcare client’s account holders to answer questions and work with insurance providers to resolve outstanding claims.

West Asset Management is currently seeking additional recovery specialists for the new contact center in Sherman TX.