Universal Training Announces On-Site Collections Seminars

Universal Training, one of the country’s top custom training firms specializing in financial services, announces the launch of its on-site collections seminars beginning on April 3, 2006

Universal Training is introducing innovative on-site training seminars in a concerted effort to increase revenues and improve the overall efficiency of client collections departments. Seminars are conducted by professional trainers on-site at client locations for up to 20 participants, and are tailored to reflect company practices such as customer service philosophy, negotiating sequences, use of specific terminology, and other company policies.

Programs range from proven, ready-made training models to programs that are tailored to unique, company-specific needs. Seasoned program designers and trainers ensure that Universal Training’s hands-on learning experiences work for each client. They can now deliver these services right to your office on-demand.

“Over the years, we have successfully worked with our larger financial services clients to craft unique collections training solutions. And although smaller companies have the same needs, they often lack the time or resources to address them. We believe our on-site seminars offer an affordable alternative to this important market segment,” said John Doyle, Senior Vice President of Program Development.

There are one-, two- and three-day programs covering a basic outbound call model, negotiating skills, obtaining good promises to pay, handling urgency payments and many other topics. Audio case studies and hands-on skill practices simulate real-life customer situations and require high levels of learner participation. These innovative methods, coupled with proven industry leadership and the new on-site delivery capability will raise the standards of this competitive industry.

“Our seminars are for new hires as well as experienced veterans, combining a back-to-basics focus with the latest best practices,” said Doyle. “The results speak for themselves. We have seen clients achieve extraordinary improvements, sometimes as much as 30 percent, in benchmarks such as total dollars collected, time-to-proficiency ratios and other productivity measures.”

The bottom line is that all organizations?large and small?make significant investments in sourcing and selecting employees. Training these important resources is key to leveraging this critical investment in human capital.