Wedo Consulting Announces New Version Of Its Debt Collections Solution

WeDo Consulting, a leading provider of information systems consulting and software solutions, announced today the release of ICS (Integrated Collections Solution) version 3.1.

ICS 3.1 includes value added improvements in its ICS Online module, namely:

Contact Center Application, which encapsulates the entire customer and contact management process providing all the necessary customer data, contact history and details. It integrates with the leading ACD/CTI platforms in the market and possesses adapters to Predictive Dialers. This module also permits the implementation of client/ collector profile sensitive scripts.

Outbound Engine, which manages the outbound collections and recovery campaigns by distributing tasks among collection agents according to the collection policy that is configured and the underlying work prioritization rules.

Collections Performance Manager, a new component, supports the definition of performance goals for collections agents, their supervisors and managers. It tracks all collections and recovery activities and calculates personal and group levels of accomplishment (e.g.: payments success rate, kept payment promises rate, % of successful payment plans, etc). ICS (Integrated Collections Solution) is a complete, independent and highly integrated solution to manage the entire collections and recovery lifecycle providing both the front and back office components. Being highly flexible, ICS automates and improves operational processes according to configurable segmentation rules, increasing profitability, operational efficiency and customer satisfaction.

ICS also provides usage and credit limit control, customer segmentation and collection strategies, payment promises & payment plan management, external collection agencies management and commissioning. A powerful workflow engine provides the underlying infrastructure allowing for rules based automation of credit control and delinquency management. ICS has been integrated with the leading Billing, CRM, ERP and EAI solutions (e.g.: Siebel, SAP, Arbor, BSCS and Vitria).

About WeDo Consulting
WeDo Consulting, member of GSM Association, is a leading provider of information systems consulting and software solutions for the communications & media markets. WeDo Consulting strategy is built upon a group of specialized business units which offer highly effective and competent skills in the creation and implementation of global solutions. WeDo Consulting can be found on the World Wide Web at www.wedoconsulting.com

Trademarks ICS is a registered trademark of WeDo Consulting. Other names may be trademarks of their respective owners.