PR - TeleTech Renews Agreement With Meridian Energy

TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that Meridian Energy LTD of New Zealand has renewed and expanded its strategic agreement with TeleTech.

Meridian first began working with TeleTech in 2000 and the business has continued to grow since that time. TeleTech will continue its current support of front- and back-office processes including customer acquisition, marketing support, merchandising, and customer management. Inquiry types include billing, credit, switching, tariffs and field services. Additionally, TeleTech will launch a specialized customer response team to focus on service recovery and complaint management issues.

"Meridian has made a public commitment to transforming the customer experience of electricity over the next three years, and TeleTech’s service and performance will be crucial to us achieving that objective," said spokesman Alan Seay.

"TeleTech has built its business on transformational best practices that improve consumer loyalty and create an emotive bond between our clients and their customers," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "We are proud that the client recognizes our commitment to building emotive loyalty and this renewed scope of services is a testament to that commitment."

TeleTech, a leader in serving public and private utilities, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions.