PR - Noble Systems Rolls Out New Reporting and Call Center Management Portal

Noble Systems Corporation (NSC), a global leader in innovative contact center technology solutions, introduces Noble Maestro, the newest generation in contact center management and reporting for its Noble Solution technology suite. Noble Maestro is an innovative portal that helps contact centers master their inbound and outbound communications programs with powerful management and reporting tools in an intuitive, easy-to-use environment.

Noble Maestro delivers expanded features for more effective control of contact center programs and resources, with real-time, online tools for managing agents and programs, viewing activities, and reporting on results. Noble Maestro uses an intuitive desktop interface to perform administrative tasks, manage campaigns, maintain data, set up agents, assign system configuration, and control call flows, digital recording and QA functions. Wizards provide step-by-step assistance to streamline common tasks such as agent setup, compliance, voice messages, access permissions, and more. The Reporting interface offers easy access to real-time statistics for center activity, agent reports, site resources, and performance results. Some of the features users will find include:

• Agent Management: Set-up & Maintain Agents, View Activities, and Report on Agent Statistics
• Campaign Management : Assign Campaigns, Manage Campaign Settings, and Monitor & Report on Campaign Activities
• Enhanced QA & Digital Recording Management : Administer Recording Rules (including online ‘Start Record’ settings), Manage QA Scoring & Recording Playback, and View QA Results & Recording Statistics
• Data & List Management : Import & Export Data, Build & Maintain Lists, and Define Custom Tables
• Call Routing Management : Control Call Routing & IVR Workflows, Assign Skills Based Routing Rules, and Manage Transfers, Line Settings, & Audio
• Call Reporting : Access Complete Statistics & Details for Outbound, Inbound & IVR Calls, See Daily Hour Statistics & Call Histories, View Agent Performance, and Display Line & Trunk Utilization,plus create custom reports with on-demand queries and export data to third party tools
• Utilities & User Menu : Manage Logs & System Access, Launch Additional Features (including Maestro & Televiewer), and Create Custom User Menus for the tools you use the most

James K. Noble, Jr., President & CEO, states, “We are excited about the Noble Maestro product and the flexibility that it offers our uses. Our Reporting and Management tools have long been one of our clients’ favorite Noble platform features, giving them real-time access to virtually any information they need on agents, lists, campaigns, resources, and activities. In Maestro, we have created an even more powerful portal for accessing tools to manage contact centers, with new reports, expanded call flow and quality assurance features, and improved navigation and functionality. Maestro offers our users a comprehensive package to become true masters at monitoring and controlling their contact center programs.”

Current Noble Systems clients can upgrade to Maestro for free as a part of the annual support and maintenance plans.