TeleTech Launches At-Home Call Center Solution in Australia

TeleTech Holdings, Inc. announced the launch of its TeleTech@Home dispersed workforce solution in Australia.

TeleTech@Home represents the newest offering in an extended line of solutions developed by TeleTech that enables clients to serve consumers using the most efficient means available without sacrificing quality. TeleTech clients now benefit from blended lifecycle services from all possible geographies, whether onshore, near-shore, offshore, or at home. The solution taps into TeleTech’s proven, highly scalable, and centralized technical architecture. A unique delivery platform enables TeleTech@Home associates to access the same proprietary training, workflow, reporting, and quality tools as the company’s 50,000 delivery center workers. The platform also allows secure access, monitoring, and reporting for TeleTech’s Global 1000 client base.

TeleTech plans to recruit and hire up to 500 home-based associates in Australia during 2007 to complement its site-based operations there.

"In an intensely competitive global marketplace, our clients must be able to offer a higher quality customer experience as a differentiator," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "TeleTech@Home allows clients to choose from multiple workforce options, thus enabling seamless, consistent, local, and global service delivery."