TeleTech Signs New Long-Term Agreement With Technology Company

Englewood, Colo.-based TeleTech Holdings, Inc. (Nasdaq: TTEC), a provider of business process outsourcing (BPO) solutions, yesterday announced that it had signed a new long-term agreement with a large technology hardware company to offer technical support and customer management to U.S.-based consumers from various global locations.

The client, a Fortune 50 technology products company, has been strategically working to improve quality and focus on the levels of support that most benefit the client’s broad customer base. TeleTech will provide an efficient, streamlined solution focused on the metrics that most impact the customer experience. Services include proprietary systems and globally deployed processes from various near-shore and offshore locations.

The agreement will begin with nearly 1000 full-time employees from standardized TeleTech sites around the world. TeleTech will support Tier I and Tier II technical support and a variety of customer management solutions. TeleTech will also provide inbound support for maintenance, renewal, up-sell, cross-sell, billing, and general product information as well as outbound call-backs.

"TeleTech’s global sourcing model supports the client’s strategic initiatives to consolidate its technical and customer support and improve the quality of service delivery," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise as a 25-year BPO employer, in addition to the excellent service and technical support skills available from our worldwide locations, make TeleTech the ideal partner for this new program."