TeleTech and LenderLive Partnership Transforms Mortgage Processing

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider of customer management and transaction-based processing solutions, and LenderLive, a leading mortgage fulfillment provider, have entered into an exclusive partnership that brings a global delivery network to LenderLive’s operations. The partnership enables outsourced mortgage processing to achieve a new level of scalability and worldwide growth.

TeleTech’s global footprint, BPO expertise, and unique human capital and technical capabilities enable LenderLive to serve the fluctuating requirements of the mortgage origination and processing markets with little or no capital investment. TeleTech and LenderLive offer their combined services to retail and wholesale channels and mortgage conduits, allowing lenders to increase the speed and efficiency of their current processing services and converting lenders’ fixed costs to variable. The multiyear partnership agreement includes mortgage origination, fulfillment, processing and portfolio protection. LenderLive and TeleTech also generate integrated sales reports that span from original lead generation to close of sale.

“TeleTech is an attractive partner for us because of its solid reputation for optimizing business processes, as well as its worldwide presence,” said LenderLive President Rick Seehausen. “The partnership ensures we are well positioned to support the world’s largest mortgage lenders rapidly without large up-front capital and workforce investments.”

To support the offering, LenderLive’s unique processing software has been integrated with TeleTech’s innovative, IP-based global delivery platform, providing standard, consistent support of LenderLive’s software. Additionally, TeleTech’s global workforce can be scaled in just weeks to support significant peaks in business cycles, and its Six Sigma-based quality initiatives ensure superior service and business outcomes.

“By partnering with an industry veteran such as LenderLive, we have gained instant access to the mortgage processing market,” said Kenneth Tuchman, TeleTech’s chairman and chief executive officer. “Our combined offering can be quickly and easily extended to lenders interested in expanding their portfolios, as our expertise in transforming key client business processes on a global scale is easily applied to the requirements of mortgage fulfillment.”