Premiere Global Services Enhances its Collections Accelerator Solution

Premiere Global Services, Inc. (NYSE: PGI), a global outsource provider of business process solutions, today announced an upgrade to its Collections Accelerator solution that provides a convenient, automated method of payment capture for Automated Clearing House (ACH)/debit card users. The new payment feature enhances the collections process for Premiere Global customers by broadening the accepted payment forms and decreasing the number of live agents needed to handle collections transactions.

Premiere Global’s Collections Accelerator solution uses innovative communication technologies to make it easier for enterprises to contact their past-due customers and collect payments through a simple voice interface, helping to reduce days sales outstanding (DSO) by improving payment rates. Collections Accelerator, Powered by Premiere, reduces costs associated with the printing and mailing of statements and past due notices and enables enterprise customers to reduce the amount of receivables they assign to higher-cost third-party collections companies. Premiere Global introduced the new ACH/debit feature for Collections Accelerator in response to the dramatic increase in electronic payments and debit card usage by consumers, which the Wall Street Journal recently reported now represents 60% of transactions processed by Visa USA Inc.

“Collections Accelerator’s simple, easy to use voice interface allows our clients to use spoken commands, simplifying their customer’s payment of past due accounts while helping our enterprise clients save 50% or more over the cost of live agents and other payments methods,” said Lee Provow, President, Data Communications, Premiere Global Services, Inc. “Our new ACH/debit payment capabilities help customers streamline their collections process and free up their agents’ time for more complex and critical tasks.”