West at Home Receives 2006 Frost & Sullivan Award for Product Innovation

West Corporation, a leading provider of outsourced communication solutions, announced today that its West at Home solution has received the 2006 Product Differentiation Innovation Award from Frost & Sullivan, a global growth consulting firm. The Award is presented each year to the company that has best demonstrated the ability to develop and/or advance products or services with innovative capabilities.

?We are delighted that West at Home has been recognized with such a prestigious award,? said Mark Lavin, President of Operator Teleservices for West Corporation. ?A growing number of companies are realizing that using the skills of at-home independent contractors is a great way to improve quality, gain greater flexibility and lower their customer care costs.?

According to Frost & Sullivan, West at Home stood apart from other remote agent providers due to three critical factors: 1) the quality of West at Home independent contractors, 2) the scale and flexibility of the West platform, and 3) the cost reduction and higher service quality. West at Home was also recognized for its technological superiority, based on West?s Virtual ACD.

Additional factors that influenced Frost & Sullivan?s selection of West at Home was its ability to leverage the skills of independent contractors as part of a package of services to its clients, which also includes brick-and-mortar contact centers, near-shoring, off-shoring and automated customer contact services, all backed by West?s two decades of experience in customer service and program management.