PR - Columbia Ultimate Launches New Call Management Solution

 
Columbia Ultimate, the industry expert in providing software and integrated solutions for collecting money, today announced the launch of a new integrated call management solution. 

The Ajility Call Management suite includes the Ajility Predictive Dialer, Personalized Voice Messaging, and Interactive Voice Response – providing agencies with a complete solution offered as a monthly subscription.  The Ajility Predictive Dialer works seamlessly with Columbia Ultimate collection software and equips agencies with an outbound predictive dialer using ISDN (Integrated Services Digital Network) technology providing 100% accuracy of dialing.  This new solution helps collectors experience shorter wait times and handle more calls in less time with more right party contacts – increasing overall productivity and revenue while reducing operational costs.

Features of the Ajility Call Management Suite include:

• Development of new business rules to classify and direct inbound calls and increase the quantity and quality of contacts while reducing contact costs
• Fully integrated Personalized Voice Messaging with text-to-speech capability for unattended outbound dialing campaigns
• Create new campaigns quickly, change campaign strategies while the campaign is active, move agents from one campaign to another seamlessly -  maximizing agent productivity and overall performance
• Collector access to voice and data from any workstation location on the network
• Instant availability of comprehensive reports that track information such as collector activities and campaign status
• Robust and scalable architecture 

“High performing call management solutions are critical for effective collections,” said R. Fred Houston, president and CEO, Columbia Ultimate.  “Ajility Call Management Suite’s tight integration with our collection software delivers increased visibility and real-time updates, which as a result leads to more promises-to-pay.”

The new call management solution’s blended functionality seamlessly moves collectors between inbound and outbound environments on a call-by call basis as dictated by call volume and coverage. This blend optimizes productivity to ensure outbound calls are made and inbound service levels are met.  The solution also enables the validation of telephone numbers before dialing and incorporates segment System Interruption Tone (SIT) so numbers can be re-routed to appropriate calling queues. 

Furthermore, the solution provides comprehensive monitoring and reporting required to understand, evaluate and manage collections operations in real time.  Information such as collector activities, status of campaigns and details on the calls being made are available instantly.