TeleTech Holdings Inc. (Nasdaq:TTEC), a global provider of business process outsourcing (BPO) solutions, announced this week that it has signed a new agreement with a Fortune 100 telecommunications company to provide technical support and customer management to U.S.-based consumers from locations in Mexico and Costa Rica.
Under the terms of the new agreement, TeleTech will provide technical support and services for the client’s video, high-speed data, and telephony offerings. TeleTech will offer Tier I technical support for U.S.-based consumers using its global best practices across multiple near-shore and offshore sites.
"TeleTech’s global sourcing model supports the client’s strategic initiatives to grow its business outside of North America," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise and our broad array of front-to-back-office capabilities make us a natural partner for this leading cable brand."
TeleTech, a leader in serving the cable industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.
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