Teleperformance Sets up in Hungary

Teleperformance, the World’s #2 Leader in Contact Center Management, announced today the acquisition of 70% of the share capital of Photel Inc., one of the outsourced contact center leaders on the Hungarian market.

Founded by Mr. Zsolt Lakatos in 2002, Photel developed its call center activities on the Hungarian market, strictly complying with the international standards. The company mainly provides its clients with a wide range of outsourced CRM and contact center services, such as customer acquisition, customer service and technical assistance.

Photel, who now generates approximately 80% of its revenues from Inbound business and 20% from Outbound business, is based in Budapest and operates nearly 100 workstations. The existing clients, both national and international companies, mainly come from developing sectors: Finance & Insurance, Automotive, Transport, Media, IT & Telecom.

Photel operates on the local market and also runs multilingual offshore operations (mainly in Balkan and Slavic languages).

Christophe Allard, Chairman of the Teleperformance Board of Directors said: “We, Jacques Berrebi, Daniel Julien and myself, are really happy about this acquisition as it is perfectly in line with the development strategy of the Group in the Eastern Countries. We can now provide our clients with the same level of quality and performance in the region as in any other region in the world through our local subsidiaries: Russia, Poland, Slovakia, the Czech Republic and Hungary. For our Group, this regional market represents a very significant growth potential and a useful multilingual platform for our existing and future international accounts.”

Zsolt Lakatos, CEO of Photel Inc., added: “Photel is a young Company but already one of the market Leaders in the outsourced contact center business. The whole management is very pleased to join Teleperformance Group as we will benefit from its 30-year international experience and know-how, which will reinforce our position on the Hungarian market. I am deeply convinced that the combination of Teleperformance’s experience and methods with our local market knowledge, as well as the dynamism of our youth will increase our contribution to the performance of our clients on the Hungarian market.”