NuComm International launches AutoCollect

NuComm International has launched AutoCollect™, an interactive IVR solution designed exclusively for the credit industry. This automated service is generating eighty-five per cent savings over the cost of using live agents for a major credit card issuer who adopted it in early March.

AutoCollect is a debt management tool designed to help credit departments optimize the credit recovery process. It has been proven effective in freeing up live agents from outbound calling and includes an interactive functionality to generate a 14 per cent call transfer rate to speed the process of credit recovery.

This major credit card issuer selected NuComm’s AutoCollect based on its unique interactive functionality and NuComm’s ability to enhance their credit efficiency in the future with additional IVR-based services. With its previous IVR supplier, it was restricted to sending only outbound messages with no option for customers to transfer directly to an agent. As a result, it was reliant on those customers calling back, which frequently did not occur. AutoCollect, however, provides an important hotlink to transfer calls immediately to live agents…proven to dramatically increase collection success on overdue accounts.

“We’re pleased to report that our interactive IVR solution is already delivering strong call transfer results of 14 per cent within its first month on the market.” says NuComm CEO Réal Bergevin. “With the debt servicing industry always facing collection challenges, this product has been designed to significantly improve credit contact center productivity.”

About NuComm Credit Services
NuComm Credit extends the NuComm suite of services and technology to the credit management industry including financial institutions, credit card issuers, government, telecommunications and collection agencies.

We provide business support to credit management and recovery operations. From automated services, application processing, card activation, data entry, customer care and retention to trace locate, collections and repossessions NuComm Credit serves as a back office partner to help maximize the return from credit operations.