Wake Forest University Physicians Wins Award Presented by Noble Systems

Noble Systems Corporation, a global leader in contact center technology solutions, recently presented the ?Best Practices in Contact Center Operations Award? to Wake Forest University Physicians. The award was announced at the SNUG 2006 Conference ? a gathering of the Select Noble Users Group ? held in May in Atlanta, Georgia.

The ?Best Practices in Contact Center Operations Award? recognizes Wake Forest University Physicians (WFUP) for outstanding achievements in its patient services contact programs. Since implementing an automated contact center technology solution and fine-tuning its operational processes, the organization has quadrupled dollars collected and has grown outbound contacts by more than 170% and inbound contacts by over 120%. In addition, the group has improved customer satisfaction, increased cash flow, and reduced operational expenses.

?Noble Systems has enabled Wake Forest University Physicians? Business Operations to operate more efficiently, effectively and economically,? states Denise Fetters, Associate Vice President, Business Operations.

?This single solution is providing patients the ability to inquire about their balances 24 hours a day, 7 days a week and make payments through the IVR. Patients are pre-registered prior to their appointments, improving patient and physician satisfaction. Patient Service Representatives immediate on-screen access to patient information is seamless to the patients, improving productivity and providing an avenue that has allowed us to significantly improve collections. Within two weeks following implementation, we had our ROI. By month end, we far exceeded our expectations with cash collections. The Noble Solution empowered us to utilize the system in far more aspects than was originally intended. We are a driven, visionary group and anticipate adding more enhancements with Noble this upcoming fiscal year and in the future. Considering return on investment, patient and physician satisfaction, and economies of scale, we are very pleased that we chose Noble Systems as our technology partner.? Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems, says, ?Wake Forest University Physicians targeted four areas in which it wanted to improve operations to achieve best practices in its daily operations. The results of WFUP?s efforts clearly show an improved productivity through operational improvements. We are proud to have partnered with them as their contact center technology provider, and to see the success they have achieved through the use of the Noble™ Solution.?

This was the inaugural year for the SNUG Awards Program. The Select Noble Users Group is designed to enhance the client?s investment in the Noble Systems contact center management solution. SNUG membership brings a variety of benefits to its members, including programs and events focused on building the relationship between Noble Systems and its clients.