By Brett Nelson, Forbes.com
Hounding delinquent customers is touchy work. On the one hand, you need the cash flow to fund your daily business operations; on the other, you don’t want to seem like an overbearing ogre, especially if you know the debtors personally. Receivables are essentially unsecured loans, so a debtor is indeed what a late payer is.
“This is a human game,” says Emil Hartleb, executive director of the Commercial Collection Agency Association, which certifies collection agencies. “You might think, ‘I know Joe, and I know Harry. They are good guys.’ In many cases, that works out. Then again, in many cases, it doesn’t.”
For this complete story, please visit When Receivables Grow Moss.