Ontario Systems Announces Verified Contacts

Ontario Systems announces the general release of the Verified Contacts™ product, an integrated right-party contact solution for increasing account representative productivity. In a controlled testing environment against major, stand-alone right-party contact service providers, the Verified Contacts product proved to be the most productive and most cost-effective solution for delivering right-party contacts to account representatives.

The primary benefit of this technology is the time it saves account representatives servicing accounts. Normal screening at the beginning of each call is eliminated as the agent is presented with the account and IVR result screens and is connected with the responsible party. This technology increases account representatives? productivity, allowing them to focus on only right-party contacts. When the responsible party is not available, the technology leaves a personalized message for the account holder. This provides the ability to achieve better account penetration without increasing staff.

?Since installing Verified Contacts, we have seen a dramatic improvement in our collector productivity,? said Brad Lantz of Encore Receivable Management. ?We are benefiting from the increased cash flow Verified Contacts has allowed us to generate for our clients.?

Several companies offer this service with a per-connect charge, but the Ontario Systems? customers can use this technology by combining the power and efficiency of Ontario Systems? Guaranteed Contacts® contact management system and the GC IVR® interactive voice response system. This powerful combination of integrated, flexible tools provides Ontario Systems? customers with the advantage of ease of administration and bottom-line productivity.

In a head-to-head test using a champion/challenger format, one of Ontario Systems? major customers documented the efficiency and effectiveness of the Verified Contacts solution. The results appear in the following illustrations.

?We believe this technology has the ability to significantly increase the industry?s efficiency and profitability,? said Michael A. Mullins, Ontario Systems? vice president of sales. ?The Verified Contacts product allows our clients to take advantage of this technology in a fully-integrated manner.?

To view a Verified Contacts product demonstration, click here: www.ontariosystems.com.