This webinar is being offered for free thanks to the generous sponsorship and consideration of TCN, “Your Call Center Solution in the Cloud.” TCN innovates to provide award-winning solutions and customer service to contact centers, collection agencies, Fortune 500 companies - you name it - through their cutting-edge technology. They provide multi-channel and customizable inbound, outbound and IVR solutions. No matter your company's size, location, or application, TCN can scale and flex to meet your business needs. Find them on the web at www.tcn.com.