In addition to a shift in consumer behavior, the pandemic led to The Great Resignation. This affects the behavior of consumers, and makes a huge impact on your ability to recruit, hire, and retain good talent across all departments.
In this session of “How the Pandemic Impacted Consumer Behavior and How Those Changes will Impact Your Operations,” Aleks Whitchurch (CEO/Founder, Quanta Credit Services), Tim Stapleford (President/Co-Founder, Spring Oaks Capital), Kelly Feoli (EVP of Operations, MRS BPO) and Tricia Wyatt (Director of Operations and HR, Bridgeforce) discuss:
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