Analytics Expert to Speak at IAT Annual User Conference

Salt Lake City, Utah — On April 14th, during the IAT User Conference in New Orleans, R. Fred Houston, President and CEO of Columbia Ultimate, will explain how to use analytics to help a collection business succeed.

A Utah-based dialing technology company, IAT offers a choice of site-premised and hosted dialing solutions for the collection industry. At the Annual User Conference, IAT trains customers on their dialing technology and provides guest speakers to cover other important topics of interest to clients.

Houston has more than 25 years of experience in the collections industry and is a well-regarded expert and speaker on debt recovery and analytics. He will teach attendees how to use analytics to find solutions to complex business problems and identify what needs to change in their business—and how to change—while positively impacting ROI.

“Now more than ever, it is crucial that collection agencies employ the right people, technology, and business processes in order to maximize profitability,” said Houston. “The number of placements has increased, but recovery rates may be declining. Operating expenses are increasing, but revenue is static. Employee turnover is higher than normal. Armed with the insight that analytics provides, attendees will be able to make strategic decisions that will facilitate their success now and in the future.”

Houston is one of three guest speakers at IAT’s user conference, each picked for their expertise on topics of interest and benefit to IAT customers.

“I am pleased to have a speaker of Mr. Houston’s caliber at this year’s user conference,” Dave Rudd, President and CEO of IAT, said. “He is a giant in the collection industry and an analytics expert. Our customers will greatly benefit from listening to his suggestions and implementing business methods using analytics that make sense in their offices.”

The IAT User Conference is scheduled for April 14 – 17th, 2009, New Orleans, LA. It is open to all IAT Customers. For more information, please visit http://www.iat-cti.com/register.asp.

About R. Fred Houston
R. Fred Houston has more than 25 years of experience in the credit and collections industry and is a well-regarded expert and speaker on topics of debt recovery and analytics. Houston champions the use of knowledge-based solutions to achieve optimum organizational effectiveness and growth. He has actively served in various positions for ACA International.

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their predictive dialer and outbound/inbound IVR communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment. By developing quality, collection-specific products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.