Glacial Star Group Enters the Collection Industry

After working for over a decade managing many different types of collection firms and using different types of collection systems, Daria Campisi — CEO and Co-founder of Glacial Star Group — saw an opportunity to start her own firm that would focus on developing a web-based scalable software system and find, retain and train the best and the brightest in the industry by using a sales based approach to collector development.

The plan of this start-up is to revolutionize the collection management process and to train collectors like they were Account Executives.  To re-define the ideology of the collector; Glacial Star Group has introduced the 4Dstm, a proven solution selling methodology.  The “old school” approach to training a team was to focus on compliance based training like FDCPA and HIPPA, which is necessary in today’s litigious society.  But where collection companies have fallen short is that they don’t train collectors how to manage and close sales.  Collections is a sale, the most difficult type of sale, no product to sell nothing to ship so the focus must be on changing a collectors ideology, the focus must be on solution selling.  The solution always is “paying a debt is better than not”.

The 4Ds is a trademarked proven process for solution selling. It is a 12 week training program with classroom time, one-on-ones, and on the job training.  The 4Ds is a solution selling program developed by Marc Campisi Glacial Star Group’s, COO and has been used by small companies to fortune 500 companies that wanted to get the most out of their sales team.

Glacial Star Group has also solved the software problem with the launch of Glacial Star Group’s flagship product ICEwaretm  (Integrated Collection Engine). With ICEware the industry now has a single tool to do everything from manage and forecast collections to seamlessly integrating e-commerce and other 3rd party systems. 

The 4Ds and ICEware will help Glacial Star Group get the most for our clients and get the best from our team.