Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).
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CFPB Recognizes Cost Burden of Compliance for Small Banks
3 December 2013
Collectors Are Largely Chasing the Wrong Person, According to Complaints Data
27 November 2013
ARM Companies Show Differing Strategies in Debt Collection Complaint Responses
26 November 2013
Guilty Plea for Bank Official on Receiving End of Collection Agency Bribes
26 November 2013
ACA Makes a Data Case for TCPA Reform
25 November 2013
Final Defendants in 'Rachel from Cardholder Services' Scheme Settle FTC Charges
25 November 2013
New York AG in $165,000 Settlement with Buffalo Collection Agency Owner
22 November 2013
Collection Agency Issues Challenge to Bill Bartmann
22 November 2013
In Search of a Unified Front on Capitol Hill
22 November 2013
PSA: Don't Shred Consumer Files
21 November 2013
Debt Collection Practices Lead to $19 million CFPB Action Against Payday Lender
21 November 2013
Consumer Relations Consortium Prepares to Respond to CFPB’s Rulemaking Notice
21 November 2013
insideARM.com Launches Comprehensive CFPB Resources Page for ARM Industry
20 November 2013
Changes to the FDCPA That Will Redefine Debt Collection
20 November 2013
CFPB Finalizes "Know Before You Owe" Mortgage Forms
20 November 2013
Vital Solutions, Inc. Launches New Vendor Risk Solution for Regulatory Compliance
20 November 2013
Judge Tosses TCPA Claims Against Collector; Sign of Progress?
19 November 2013
Young Association in Canada Gains Traction
19 November 2013
Free Webinar: Win More Collections Business with Speech Analytics
18 November 2013
Compliance Management: Where Do YOU Stand on the Subject?
18 November 2013
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