Debt collectors are regulated by the FTC on the federal level. At the state level, attorneys general are typically responsible for enforcing state and federal laws. A few local governments also separately regulate debt collectors. The laws that govern the ARM industry are civil, meaning that liability is almost always monetary. So a state’s attorney general will not file criminal charges against a debt collector accused of violating the law, rather, he/she will sue for damages. Collection laws include federal and state statutes that govern the proper operation of companies and personnel that work in the debt collection industry. The most comprehensive collection law is the Fair Debt Collection Practices Act (FDCPA). Other federal laws that collectors must follow include the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA) and the data security requirements of the Gramm–Leach–Bliley Act (GLBA).

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How Consumers think New Debt Collection Rules Should Look

31 March 2014

FDCPA Reform Bill Picks Up Support in U.S. House

28 March 2014

Debt Collector Wins Appeal in Precedential Letter Language Case

27 March 2014

Multi-Stakeholder Panel Discusses Debt Collection Voicemail, Compliance Cost, and Dispute Handling

27 March 2014

Court Ruling Impact - Debt Collection Settlements Are Dead; Long Live Litigation

26 March 2014

CFPB Turns Focus to Payday Loans with New Report, Cordray Speech

25 March 2014

Debt Collection Complaints Decline in February as FDCPA Suits Rise

24 March 2014

ACA International Submits Additional Comments Regarding Its FCC Petition

24 March 2014

LiveVox Discusses Practical Approaches to Mitigate the Risk of Facing a TCPA Class Action Lawsuit at NCOR 2014

24 March 2014

CFPB Issues Annual FDCPA Report to Congress with Focus on Complaints

21 March 2014

CFPB Speech to Chamber of Commerce Hints at Direction of Collection Rulemaking

20 March 2014

Utilizing Artificial Intelligence to Ensure Right Party Contact

20 March 2014

FTC to Sue Payday Lender Claiming Tribal Affiliation; Previously Settled Collection Charges

20 March 2014

Now is the Time to Bring Everyone to the Table

19 March 2014

Collectors Often Win FDCPA Cases Without Going to Court

19 March 2014

Licensing Teleseminar: When and How to Go National

19 March 2014

Rozanne Andersen to Present at National Collections & Operational Risk Conference

18 March 2014

Appeals Decision Supports CFPB-FTC View on Out-of-Statute Debt Collection

17 March 2014

The High Cost of Regulatory Compliance

17 March 2014

ACA International’s Political Action Committee Hosts Fundraiser for GA Congressman

17 March 2014