See all Topics
 [Image by creator Ivelin Radkov from AdobeStock]

Debunked! Four Compliance Myths and Misconceptions for Collections

29 September 2022

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

Tenth Circuit Finds that Materiality Must be Determined Through the Perspective of the Reasonable Consumer

13 September 2022

 [Image by creator Frank Fennema from AdobeStock]

Hunstein Isn't Over: 4 Things You Need to Know

12 September 2022

Credit Eco to Go and insideARM podcast partnership [Image by creator  from ]

Credit Eco to Go: Fairness as a Service [Podcast]

7 September 2022

 [Image by creator James Steidl from AdobeStock]

CFPB Signals Increased Scrutiny of Credit Card Industry Interest Rates

6 September 2022

 [Image by creator Leigh Prather from AdobeStock]

Banking Groups Challenge CFPB’s RFI on Customer Service

1 September 2022

File drawer showing folders labeled "complaints" [Image by creator Olivier Le Moal from AdobeStock]

Your Problems Come on Two Legs: Managing Consumer Complaints [Podcast]

24 August 2022

A sea of small white paper boats "swimming up stream", with one blue boat swimming off to the side [Image by creator Worawut from AdobeStock]

Gen Z, Trust, and the "Frictionless" Engagement Strategy of the Future

16 August 2022

Referee indicating timeout [Image by creator sixdays from AdobeStock]

CFPB Prioritizing Enforcement Over Education

10 August 2022

 [Image by creator Krasimira Nevenova from AdobeStock]

CFPB Releases Reg F Guidance

2 August 2022

Two bare trees connected in the middle by green growth [Image by creator freshidea from AdobeStock]

Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

26 July 2022

File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

Hunstein Copycat Suit Fails Where Data Sent to Vendor is Secure

20 July 2022

Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

CRC Comments on CA DFPI's Proposed Complaints and Inquiries Regulation

14 July 2022

File drawer with one folder in focus, labeled "Court Decisions" [Image by creator tashatuvango from AdobeStock]

6th Cir. Holds ‘Objectively Baseless’ Debt Collection Lawsuit Violated FDCPA

5 July 2022

 [Image by creator atoss from AdobeStock]

CFPB Says Convenience and Pay-to-Pay Fees are Prohibited Junk Fees

30 June 2022

Microphone sitting on table [Image by creator olegkruglyak3 from AdobeStock]

CFPB Office of Servicemember Affairs Annual Report Highlights Consumer Complaints From Military Families

21 June 2022

Clipboard with credit report and pen [Image by creator tashatuvango from AdobeStock]

CFPB Addresses Credit Reporting in Buy Now, Pay Later Market

20 June 2022

File drawer with one folder in focus, labeled "Denied" [Image by creator tashatuvango from AdobeStock]

Washington Court Sides with Hunstein Copycat; Rejects Main Industry Defenses

15 June 2022

 [Image by creator Krasimira Nevenova from AdobeStock]

California DFPI Proposes Extensive Rules Relating to Companies’ Responses to Consumer Complaints

7 June 2022

Credit Eco to Go and insideARM podcast partnership [Image by creator  from ]

Credit Eco to Go: Coming to America- Building a Friction-less Collection Process

12 May 2022