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Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

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Executive Change: Stellar Recovery Names Doffie Howard CEO

10 September 2012

Industry Whitepaper Looks at How Collection Software Aids Compliance

10 September 2012

Monarch Recovery Management Launches New Website as a Next Generation Collection Agency

7 September 2012

CBE Group Optimizes Use of Speech Analytics

6 September 2012

Credit Card Delinquencies Hit All-Time Low as Mortgage Arrears Increase

6 September 2012

Executive Change: Coast Professional Welcomes Pat Berning as Marketing Executive

6 September 2012

Collection Agency Gives to Humane Society Adoption Center

6 September 2012

Getting Consumers Back on Track in Time for Back-to-School

6 September 2012

Upcoming Webinar Looks at the Opportunities, Pitfalls, and the Law Around TCPA Compliance

5 September 2012

Factors to Investigate Before Suing Your Customer

5 September 2012

The CFPB Complaint System: An Example of Efficiency and Effectiveness

5 September 2012

Executive Change: Todd Volkers to Optio Solutions as EVP of Sales

5 September 2012

Governor Signs Debt Buyer Bill Endorsed by ARM Industry

4 September 2012

Give Your Collection Agents a Map to Success with Scripting

4 September 2012

FDCPA Lawsuits Fall Slightly in First Half of August

4 September 2012

Student Loan ARM Firm Loses Debt Collection Letter Appeal

31 August 2012

APAC and NCO Group to Hire Over 700 Employees in North Carolina

31 August 2012

ConServe Awarded Top Performer on Federal Treasury Collection Contract

31 August 2012

Average Account Balance in Collection Increases to All-Time High

30 August 2012

Look Who has Waded into the Debtor’s Prison "Issue"

29 August 2012

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