Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.

See all Topics

Collector NRA Group Named to Inc. 5000 List for Sixth Consecutive Year

29 August 2012

Coast Professional, Inc. Ranks No. 1008 on the 2012 Inc. 500|5000

29 August 2012

B2B Collections: When You Should Sue Your Customer

29 August 2012

Delta Management Associates Opens New Office in New Hampshire

28 August 2012

Small Business Government Contracting Expert Roundtable

28 August 2012

ED Collector ConServe Earns Spot on 2012 Inc. 5000 List

28 August 2012

Town to Increase Collections by Posting Debtor Names on Facebook

27 August 2012

DebtConnect Online Releases its Next Generation Debt Settlement Portal

27 August 2012

Inexpensive Marketing & Reputation Protection Tips for Your Collection Agency

23 August 2012

What is it Really Like to be a Debt Collector?

23 August 2012

Appeals Court Rules Against Debt Collector for FDCPA Class Action Notification

23 August 2012

Call Center Offshoring Bill Being Pushed by Two Senators

22 August 2012

Strong Growth Earns Account Control Technology a Spot on Inc. 5000 List

22 August 2012

Judge Throws Out FDCPA Lawsuit Over a Non-Voicemail

21 August 2012

Executive Change: Dan Parks to Gatestone as EVP, U.S. Operations

21 August 2012

Canadian Federal Government Looking to Hire Debt Collection Agency

21 August 2012

Mental Preparation for a Commercial Collection Call

21 August 2012

Major Papers Stomping on the ARM Industry Today

20 August 2012

Collection Agency NRA Group Named to Local Top 100 Private Companies List

20 August 2012

The Outsource Group Expands with Acquisition of XAM/MAX

20 August 2012